Privacy Policy

Introduction

This Privacy Policy describes how Appdron Machine Intelligence Pvt Ltd and its affiliates (collectively referred to as "Appdron Machine Intelligence Pvt Ltd", "we", "our", "us") collect, use, share, protect, or otherwise process your information/personal data through our website https://appdron.com (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service, you expressly agree to this Privacy Policy, the Terms of Use, and applicable service/product terms. If you do not agree, please do not use or access our Platform.

1. Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us. Information collected may include:

• Name, date of birth, address, telephone/mobile number, and email ID.
• Proof of identity or address documents shared by you.
• Sensitive personal data (with consent) such as bank account details, payment instrument information, or biometric data like facial features (for feature authentication).

You can choose not to provide information by opting out of certain features or services. We may track your behaviour, preferences, and other activity on our Platform to improve your experience. Transaction-related data and interactions with third-party business partners may also be collected.

When personal data is collected by a third-party business partner directly from you, their respective privacy policies will apply. We urge you to review them before sharing information.

Warning: Appdron Machine Intelligence Pvt Ltd never asks for sensitive information like debit/credit card PINs or banking passwords. If you receive such a request, please report it immediately to law enforcement authorities.

2. Use of Information

We use personal data to provide and improve our services, such as:

• Processing and fulfilling orders.
• Enhancing customer experience and resolving disputes.
• Informing you about offers, services, and updates.
• Detecting and preventing fraud or other illegal activities.
• Conducting marketing analysis and research.

You can opt out of marketing communications at any time.

3. Sharing of Information

We may share your personal data with:

• Our group entities, affiliates, and corporate partners for product/service delivery.
• Third parties such as sellers, logistics partners, payment processors, and marketing collaborators.
• Government agencies or law enforcement if required by law or court orders.

These disclosures help us comply with legal obligations, enforce agreements, and prevent fraudulent or harmful activities.

4. Security Precautions

We employ reasonable security measures to protect your personal data from unauthorized access, loss, or misuse. However, transmission over the internet carries inherent risks beyond our control. By using the Platform, you acknowledge these risks.

We recommend keeping your login credentials secure and confidential.

5. Data Retention and Deletion

You may delete your account via the Platform’s profile settings or by contacting us. However, in cases of pending claims or transactions, deletion requests may be delayed.

We retain personal data only as long as necessary for legal or business purposes. Data may be retained in anonymized form for analytical or research use.

6. Your Rights

You may access, rectify, or update your personal data directly on the Platform. You may also contact us for assistance regarding your personal data rights.

7. Consent

By using our Platform or sharing your data, you consent to its collection, use, storage, and processing as outlined in this Privacy Policy. You may withdraw your consent by writing to the Grievance Officer (details below) with the subject line “Withdrawal of Consent for Processing Personal Data”.

However, withdrawing consent may affect your access to certain services that rely on such data.

8. Updates to this Policy

We may update this Privacy Policy from time to time. Please review it periodically for any changes. Significant updates may be communicated via email or Platform notifications, in accordance with applicable laws.

9. Grievance Officer

Name: Jiths Joy

Designation: Director

Company: Appdron Machine Intelligence Pvt Ltd

Address: Kerala, Idukki

Contact: jithsjoy@gmail.com

Working Hours: Monday - Friday (9:00 AM - 6:00 PM)

© Appdron Machine Intelligence Pvt Ltd. All Rights Reserved.