Appdron Bot • Effective Date: October 31, 2026 • Last Updated: October 31, 2026
Welcome to Appdron Bot (the "Application" or "App"), owned and operated by Appdron Machine Intelligence Private Limited ("Appdron", "Company", "we", "us", or "our"), incorporated in 2017 under the laws of India.
We recognize the paramount importance of data privacy. We are committed to transparency and respect for our users' and their customers' confidentiality. This Privacy Policy describes how information is collected, processed, and protected when you use the Appdron Bot mobile application and associated backend services.
Our Core Privacy Commitment: Appdron Machine Intelligence Private Limited does NOT sell, rent, monetize, or misuse customer data. All data provided is processed solely with customer consent to facilitate ordering products, requesting services, or communicating with the specific businesses and brands customers intentionally choose to interact with.
1. About Appdron Machine Intelligence Private Limited
Founded in 2017 in India, Appdron Machine Intelligence Private Limited develops software, artificial intelligence workflows, and business communication infrastructure designed to streamline customer support, order fulfillment, and messaging management.
2. Information We Collect and Process
We collect and process only the minimal data strictly necessary to fulfill business communication and ordering workflows:
Account & Profile Information: Business name, email address, phone number, and authentication tokens provided during account creation and login.
Customer & Order Details: Customer name, phone number, delivery address, order items, and communication preferences provided with consent by customers to facilitate placing, tracking, or fulfilling orders and support tickets.
Communication & Chat Logs: Messages, automated bot replies, and interaction timestamps exchanged between your business and your customers to maintain conversation history and facilitate CRM management.
Device & Notification Data: Device token (Firebase Cloud Messaging - FCM) to deliver real-time notifications about new customer orders, urgent leads, and goal achievements.
Audio Data (Optional): Voice recordings captured only when you use voice-to-text or voice messaging features within the app. Audio is processed transiently and is never sold or used for public profiling.
3. Purpose and Legal Basis of Data Processing
We process collected data exclusively for the following legitimate business purposes:
To facilitate the ordering of products and services online from the brands chosen by customers.
To enable AI-assisted auto-replies, FAQs, and telecalling follow-up workflows.
To deliver push notifications regarding order confirmations, updates, and customer inquiries.
To securely authenticate registered accounts and prevent unauthorized system access.
4. Zero Data Monetization & Non-Disclosure
We maintain strict data isolation and privacy protection:
We do not sell, rent, or trade personal data to third parties, advertisers, or data brokers.
We do not use customer data to train public commercial AI models without explicit permission.
Data is only transmitted to trusted cloud providers (e.g., Google Cloud Platform, Firebase) strictly as required for hosting, push notifications, and API execution.
5. Device Permissions Requested
The Application requests the following Android permissions strictly to support user-initiated actions:
Read/Write Contacts (READ_CONTACTS, WRITE_CONTACTS): Used only when you choose to import or synchronize business customer contacts into the CRM. Contacts are not transmitted to third parties.
Record Audio (RECORD_AUDIO): Used exclusively for speech-to-text input and voice notes when you tap the microphone button.
Internet & Network State: Required to communicate with your backend APIs and cloud services.
Notifications: Required to display push notifications for incoming customer orders and tasks.
6. Data Retention and Deletion (User Rights)
You have full control over your data. In accordance with applicable data protection regulations and Google Play User Data policies:
Data Retention: We retain information only for as long as your business account is active and needed to provide the services or fulfill regulatory obligations.
Right to Rectification & Access: You can view and update your account and contact data directly inside the App settings.
Right to Deletion: You have the right to request permanent deletion of your account and associated customer logs at any time. To request deletion, email us at support@appdron.com with the subject "Data Deletion Request". We will process your request and permanently remove your records within 30 days.
7. Data Security Safeguards
All communication between the Appdron Bot application and backend infrastructure is encrypted in transit using industry-standard Transport Layer Security (TLS 1.2/1.3 / HTTPS). Stored tokens and credentials are encrypted using secure Android Keystore / Flutter Secure Storage mechanisms.
8. Children's Privacy
Appdron Bot is a business-to-business (B2B) CRM and communication management tool designed for business operators, sales representatives, and support personnel. The Application is not intended for individuals under 18 years of age.
9. Contact Us
For any inquiries, feedback, or requests regarding this Privacy Policy or your data, please contact:
Third-Party Trademark Disclaimer: Appdron Bot is an independent business automation and customer relationship management application created by Appdron Machine Intelligence Private Limited. It is not affiliated, endorsed, associated, authorized, or sponsored by WhatsApp LLC, Meta Platforms, Inc., or any of their affiliates.